Shipments and returns

The delivery time will depend on whether the delivery is national or international. National deliveries will take between 5 and 7 working days from the reception of payment by Luna 13 Galeria. International shipment may take between 5 and 12 days.

This delivery costs include packaging, shipping and insurance of the works of art. Shipping costs vary depending on the size, weight and price of the works. The works will travel well protected and packed in the appropriate materials to ensure they get to their destination in perfect condition.

If for any reason the buyer is not satisfied with the work acquired he will have 20 days from the day of the payment to exchange it for another one or return it. Once you receive the work you will have to email as in 48 hours to let us know you wish to return or exchange the product for another one. You will have to email us on [email protected]

In case of return or exchange the buyer will have to organise and pay for the packaging and shipment of the work back to Luna13 Galeria and it will be his responsibility that the work arrives in perfect condition. Once we receive the work in perfect condition will we proceed to refund the buyer fro the price of the work of art and original shipment only, not the cost of the return shipment.

Framed works cannot be sent back.

In the unlikely event you receive the work damaged you will have to contact us within 24 hours so we can proceed to the refund of the money or to replace it for another one of the same author or a different one.